1. Who we are
This Privacy Policy explains how Sasha Hopkins (ABN 20 712 219 695), trading as Closara ("Closara", "we", "us", "our"), collects, uses, discloses and protects personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What personal information we collect
We may collect: business and personal contact details (name, business name, email address, phone number); information you provide through our website forms, guide/playbook downloads, audit-call bookings, enquiries and advertising landing pages; and, where you interact with us by phone, call recordings and transcripts. We collect only what we reasonably need for the purposes described below.
3. How we collect it
We collect personal information directly from you when you complete a form, download material, book a call, or otherwise contact us. We may also collect it through an automated AI voice assistant ("Cleo"), which contacts a person only after they have opted in — for example by submitting a form, booking a call, or downloading material. Where Cleo is used, calls may be recorded and transcribed. Cleo identifies itself as an AI assistant and can transfer you to a person on request. If Cleo is not active at the time you use the site, this section applies once it is activated.
4. Why we collect it
We collect and use personal information to: respond to your enquiries; provide, operate and improve our services; and, where you have consented, send you marketing communications. If you do not provide the information we ask for, we may not be able to respond to you or provide our services.
5. Disclosure of your information
We may disclose personal information to service providers and contractors who help us operate our business (for example, IT, hosting, communications and data-processing providers). Some of these providers, and some of our own personnel, are located overseas — including in Australia, the United States, India and the Philippines — and the specific locations may vary over time. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
6. AI interactions and recordings
Where you interact with our AI voice assistant, we may record and transcribe the call for quality, training, record-keeping and service purposes. We retain this information only for as long as necessary for those purposes and then securely delete or de-identify it.
7. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep personal information only for as long as necessary for the purposes for which it was collected, or as required by law, and then take reasonable steps to destroy or de-identify it.
8. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us at legal@closara.co and we will respond within a reasonable time.
9. Marketing and opt-out
Where you have consented, we may send you marketing communications. Every marketing message includes an unsubscribe option, and you can opt out at any time by using that option or contacting us. We handle electronic marketing in accordance with the Spam Act 2003 (Cth).
10. Complaints
If you have a concern or complaint about how we have handled your personal information, contact us at legal@closara.co. We will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. No financial or credit services
Closara does not provide financial product advice, credit assistance, or any financial or credit service.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
13. Contact
Sasha Hopkins, trading as Closara — ABN 20 712 219 695 — legal@closara.co